/* ── Wrap ───────────────────────────────── */
.nevedesk-wrap {
    max-width: 800px;
    margin: 0 auto;
    font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;
}

/* ── Form Card ──────────────────────────── */
.nevedesk-form-card {
    background: #fff;
    border-radius: 12px;
    box-shadow: 0 4px 24px rgba(0,0,0,0.08);
    overflow: hidden;
}
.nevedesk-form-header {
    background: linear-gradient(135deg, #1a1a2e, #0f3460);
    padding: 28px 32px;
    color: #fff;
}
.nevedesk-form-header h2 { margin: 0 0 8px; font-size: 20px; }
.nevedesk-form-header p  { margin: 0; opacity: 0.7; font-size: 14px; }

/* ── Form Rows ──────────────────────────── */
.nevedesk-row { padding: 16px 32px; }
.nevedesk-row label {
    display: block;
    font-weight: 600;
    font-size: 13px;
    color: #374151;
    margin-bottom: 6px;
}
.nevedesk-row label span { color: #ef4444; }
.nevedesk-row input,
.nevedesk-row textarea {
    width: 100%;
    padding: 10px 14px;
    border: 1.5px solid #e5e7eb;
    border-radius: 8px;
    font-size: 14px;
    box-sizing: border-box;
    transition: border-color 0.2s;
}
.nevedesk-row input:focus,
.nevedesk-row textarea:focus {
    outline: none;
    border-color: #0f3460;
}

/* ── Buttons ────────────────────────────── */
.nevedesk-btn {
    background: linear-gradient(135deg, #0f3460, #1a1a2e);
    color: #fff;
    padding: 12px 28px;
    border: none;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 600;
    cursor: pointer;
    transition: opacity 0.2s;
}
.nevedesk-btn:hover { opacity: 0.85; }
.nevedesk-btn-sm {
    background: #0f3460;
    color: #fff;
    padding: 6px 14px;
    border-radius: 6px;
    text-decoration: none;
    font-size: 12px;
    font-weight: 600;
}

/* ── Alerts ─────────────────────────────── */
.nevedesk-alert {
    margin: 16px 32px;
    padding: 12px 16px;
    border-radius: 8px;
    font-size: 14px;
    font-weight: 500;
}
.nevedesk-alert-success { background: #d1fae5; color: #065f46; }
.nevedesk-alert-error   { background: #fee2e2; color: #991b1b; }

/* ── Messages ───────────────────────────── */
.nevedesk-message {
    margin: 16px 0;
    border-radius: 10px;
    overflow: hidden;
    box-shadow: 0 2px 8px rgba(0,0,0,0.06);
}
.nevedesk-message-customer { border-left: 4px solid #6366f1; }
.nevedesk-message-agent    { border-left: 4px solid #10b981; }
.nevedesk-message-meta {
    display: flex;
    justify-content: space-between;
    padding: 10px 16px;
    background: #f9fafb;
    font-size: 12px;
    color: #6b7280;
}
.nevedesk-message-body {
    padding: 16px;
    background: #fff;
    font-size: 14px;
    line-height: 1.6;
    color: #1f2937;
}

/* ── Status Badges ──────────────────────── */
.nevedesk-status {
    padding: 4px 12px;
    border-radius: 20px;
    font-size: 11px;
    font-weight: 700;
    text-transform: uppercase;
}
.nevedesk-status-open         { background: #dbeafe; color: #1d4ed8; }
.nevedesk-status-needs_review { background: #fef3c7; color: #92400e; }
.nevedesk-status-resolved,
.nevedesk-status-closed       { background: #d1fae5; color: #065f46; }
.nevedesk-status-failed       { background: #fee2e2; color: #991b1b; }

/* ── Table ──────────────────────────────── */
.nevedesk-table-wrap { overflow-x: auto; }
.nevedesk-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 13px;
}
.nevedesk-table th,
.nevedesk-table td {
    padding: 12px 16px;
    text-align: left;
    border-bottom: 1px solid #f0f2f5;
}
.nevedesk-table th { background: #f8f9fc; font-weight: 600; color: #64748b; }

/* ── Reply Form ─────────────────────────── */
.nevedesk-reply-form {
    background: #fff;
    border-radius: 10px;
    padding: 20px;
    margin-top: 20px;
    box-shadow: 0 2px 8px rgba(0,0,0,0.06);
}
.nevedesk-reply-form textarea {
    width: 100%;
    padding: 12px;
    border: 1.5px solid #e5e7eb;
    border-radius: 8px;
    font-size: 14px;
    box-sizing: border-box;
    margin-bottom: 12px;
}